Complaints and Feedback

Last updated: 8 November 2026

1. We want to hear from you

If something on this site is wrong, out of date, unclear or unfair, please tell us. Feedback helps us keep the library and briefings accurate.

2. How to tell us

Email info@caqa.com.au, call 1800 266 160 (Monday to Friday, 9am to 5pm AEST/AEDT), or use the contact form.

3. What happens next

We acknowledge complaints within two business days, and aim to respond in writing within 10 business days and no later than 15. If we need longer, we will tell you why. We will not treat you differently for making a complaint.

4. If you are not satisfied

For privacy matters you can contact the Office of the Australian Information Commissioner (another website). For other matters, your state or territory consumer affairs agency may be able to help.

Contact

Phone 1800 266 160 or email info@caqa.com.au. See also Complaints and Feedback.